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Practice Survey Reporting

Lander Medical Practice Patient Participation Group

PPG 2014-2015 Survey

Number of Responses: 135


How do you order your repeat prescription?

In person, with request slip  41%

By telephone  21%

By post  3%

Via email  31%


When your prescription is ready. Do you ?

Collect from Surgery  28%

Have delivered to a chemist  70%


Are you satisfied with the prescription service offered at the Practice?

Yes  88%

No  8%


If you answered no, please let us know if the problems have been with the Surgery or with the Chemist.


Over the last 12 months how many times have you visited or telephoned the Practice?

None  2%

1-2  17%

3-4  14%

5-6  17%

Over 6 times  46%


How do you rate the way you are treated by the Receptionists, either face-to-face or on the telephone?

Very poor  2%

Poor  4%

Fair  17%

Good  19%

Very good  25%

Excellent  28%


Have you encountered any problems getting through to the Practice by telephone?

Yes  30%

No  67%


If you answered yes, please leave your comments below


Would you be happy to give the Receptionist more information about your condition if it could mean that you would be seen sooner?

Yes  57%

No  40%


Have you been able to resolve a query with your Doctor over the telephone?

Yes  73%

No  18%


Did you use this method instead of having an appointment?

Yes  55%

No  33%


Were you satisfied with this method of contact?

Yes  72%

No  13%


How do you rate the ease of access to your Doctor by telephone?

Very poor  1%

Poor  1%

Fair  17%

Good  22%

Very good  29%

Excellent  21%

No response  9%



Are you aware the Practice has a Patient Participation Group?

Yes  28%

No  70%


Would you be interested in joining?

Yes  24%

No  74%



Would you be interested in becoming involved in fundraising for the Practice?

Yes  11%

No  87%


What services would you like to see at your Practice that could possible be provided by the PPG? These suggestions will be discussed when they are considering their budget spend.



Are there any other services that you would like to see provided by the Practice that would benefit you as a patient?



Are you?

Male  36%

Female  61%


What age are you?

Under 18  5%

18-30  9%

31-40  7%

41-50  12%

51-64  26%

Over 65  37%


How often do you attend the Practice?

Never  0%

Very little (less than twice a year  20%

Sometimes(between 2-6 times per year)  43%

Frequent attender(over 6 times per year)  35%


The outcome of this survey can be found in our annual report.

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