Lander Medical Practice Patient Participation Group
PPG 2014-2015 Survey
Number of Responses: 135
How do you order your repeat prescription?
In person, with request slip 41%
By telephone 21%
By post 3%
Via email 31%
When your prescription is ready. Do you ?
Collect from Surgery 28%
Have delivered to a chemist 70%
Are you satisfied with the prescription service offered at the Practice?
If you answered no, please let us know if the problems have been with the Surgery or with the Chemist.
Over the last 12 months how many times have you visited or telephoned the Practice?
Over 6 times 46%
How do you rate the way you are treated by the Receptionists, either face-to-face or on the telephone?
Very poor 2%
Very good 25%
Have you encountered any problems getting through to the Practice by telephone?
If you answered yes, please leave your comments below
Would you be happy to give the Receptionist more information about your condition if it could mean that you would be seen sooner?
Have you been able to resolve a query with your Doctor over the telephone?
Did you use this method instead of having an appointment?
Were you satisfied with this method of contact?
How do you rate the ease of access to your Doctor by telephone?
Very poor 1%
Very good 29%
No response 9%
Are you aware the Practice has a Patient Participation Group?
Would you be interested in joining?
Would you be interested in becoming involved in fundraising for the Practice?
What services would you like to see at your Practice that could possible be provided by the PPG? These suggestions will be discussed when they are considering their budget spend.
Are there any other services that you would like to see provided by the Practice that would benefit you as a patient?
A LITTLE ABOUT YOURSELF
What age are you?
Under 18 5%
Over 65 37%
How often do you attend the Practice?
Very little (less than twice a year 20%
Sometimes(between 2-6 times per year) 43%
Frequent attender(over 6 times per year) 35%
The outcome of this survey can be found in our annual report.