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For emergencies when closed, please dial 111 to contact the NHS111 service

Prescription charges will increase from 1st April 2017.  A single prescription item will cost £8.60.

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* PRESCRIPTION REQUESTS *

You can order your repeat prescription using the prescription request manager on our website.

If you have not yet registered for the new system you can also email your prescription request to KCCG.scripts-landerpractice@nhs.net. When doing this, please supply date of birth and address.

If you already have a login for SYSTMONE online system then please visit our website to register.

Important information about Online Prescription Ordering

Patients who are registered for Online Services can now view their medication history and allergies as well as make appointments with their registered doctor and order repeat prescriptions.

Repeat prescription requests for long term medication can be processed without seeing a doctor if you present or send your computerised request slip, or written details of your requirements to the Surgery. This can be by fax (01872 243710), post or e-mail or via this website. All prescriptions received by 4.00pm will be ready for collection from the surgery after 2.00pm on the next working day.

If you do not state a chemist where you would like your prescription sent, it will be kept at the Practice for you to collect. If you would like us to post your prescription back to you please enclose a stamped addressed envelope with your request. It may be worthwhile telephoning your chemist to see if your prescription is ready to save an unnecessary trip. This will also notify you if your prescription has not been received by them. If this is the case you would need to contact the surgery and make enquiries.

We would advise you that requests for Victoria Pharmacy (Threemilestone) may take 48 hours to process, as they have to be sent by an internal courier.

Many thanks - The Doctors

SURVEYS AVAILABLE FOR PATIENTS TO COMPLETE:

None available at present.

NHS 111

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

How does it work?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre , a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance , they will immediately arrange for one to be sent to you.

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.

 

UPDATED: 20/04/2017

 

 

 

 

 

 

 

 

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